Tel: 0208 644 5187
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Practice Leaflet
Please click here to download a copy of our practice leaflet.
Carers
We are aware of the needs of carers. Please inform reception if you look after an ill, disabled or older person on an informal and voluntary basis.Change of Details
Please advise us immediately of any change of name, address or telephone number. It is very important that we have up-to-date information. In an emergency this could be vital.Chaperones
If you would prefer to have a chaperone present during an intimate examination please tell the Doctor/Nurse. You can either bring a friend or we will ask a member of the staff (male or female as appropriate) to be present.Disabled People
The surgery has a ramp, lift, toilet facilities and automatic doors for disabled people. The reception desk is fitted with an Induction Loop for the benefit of hearing aid users. We have one parking space for a car with a blue badge and there is a second space on the road outside within specified hours.Hard of Hearing
Portable Induction Loop available to take into consultations, please ask at reception. The reception desk is also fitted with an Induction Loop for the benefit of hearing aid users.Interpreting Service
We are able to access interpreters for those patients whose first language is not English. We will need advance notice to arrange this.Parking
Please note parking is for Doctors and Staff only, there is one disabled bay for patients. Parking is available in side roads nearby.Surgery Policy
No discrimination will be made with regard to race, gender, social class, age, religion, sexual orientation, appearance or on the grounds of disability or medical condition.Teaching
We have a commitment to training the doctors of the future. We are a university linked training practice and medical students from St George’s Hospital Medical School may be present during some consultations. They are bound by the same rules of confidentiality and ethical behaviour as qualified doctors. At times there may also be student nurses in attendance with the Practice Nurses, Health Visitors and District Nurses. You have the right to refuse to have students present during your consultation if you wish.
Physician Assistants and Nurse Practitioners are also trained at this practice.
Test Results
These are usually available one week after the test was done. Please telephone 020 8644 5187 after 2.30pm Monday – Friday.Zero Tolerance
Verbal Abuse and/or violence in the surgery will not be tolerated. The police will be called if necessary.Patient Confidentiality & Medical Records
Access to any information about you, your family and your medical conditions is treated in absolute confidence by the doctors and staff, some of whom will be non-clinical.
Results of blood tests, x-rays, and to other information will only be given to the patient, or to the parents/guardians of children.
The information that is held on our computer system is in accordance with the Data Protection Act 1998. Under this Act you are able to access your records. Please contact the Practice Manager for further information.
Freedom of Information
The Freedom of Information Act 2000, recognises that members of the public have the right to know how public services are organised and run, how much they cost, and how decisions are made. This practice fully complies with this Act, and if you require a copy of the Act, please contact the Practice Manager for further details.
To download a copy of our Freedom of Information Publication Scheme click here.